Terms and Conditions

Here you"ll find the terms and conditions that bind you the Buyer to us the Company and define our obligations and responsibilities to each other.

They're all pretty simple and straight forward and they are considered agreed on using our service by ticking the pop up box when visiting our website.

1. Definitions

In this document the following words shall have the following meanings:

1.1 Agreement” means these Terms and Conditions.

1.2 “Buyer” means the purchaser of the product or service.

1.3 “Company” means the entity that supplies goods and/or services to the Buyer.

2. General

2.1 These Terms and Conditions shall apply to all contracts for the supply of goods and/or services.

2.2 No changes or variations to these Terms and Conditions can be made or agreed.

3. Orders, Price and Payment

3.1 Only one shipping charge can be allocated to each order. If multiple packages are purchased on one order, then all packages must be shipped to the Company together in one shipment.

3.1.1 The price and any taxes and expenses for the goods and/or services shall be as specified at point of purchase and at checkout.

3.2 Product or service period commences upon receipt of payment for purchase of said product or service and ceases on midnight of the final day of the product or service period as laid out in product description at time and point of purchase.

3.3 The purchase of a product/service is an express request by the Buyer to engage the Company's service and the acknowledgment that the service commences with the shipping of the initial knife box.

This is compliant with Consume

3.4 At time of purchase the cost of the goods and/or services shall be fixed and cannot be amended.

3.5 In the event that the Buyer contacts the Company after placing an order with an amendment request and the Company respond to the Buyer but receive no reply within 72 hours the original order will be shipped and fullfilled by the Company in line with the original purchase.

3.6 The Buyer sends articles to the Company in the full acceptance and agreement that the Company shall sharpen their articles in line with the Company's stated methods in these T&C's, on the website information and our 360° care plan.

3.6.1

Orders in error.

If the Buyer orders in error additional services or products within their order and the order has already shipped the buyer can request a refund on the product or service ordered in error. The refund is subject to a charge of £14.99 to cover additional P&P charges associated with fulfilling the initial larger order. The Buyer agrees to this.

3.6.2

Contacting Customers.

The Company will not contact the Buyer regarding their knives upon receipt unless the knives arrive damaged. The Buyer understands and agrees to the services that the Company can and cannot perform as stated on the Company’s website.

4. Warranty

4.1 All knives are tested prior to shipping. All knives are guaranteed to pass our “Tomato test”. See 15.2.

4.2 In the unlikely event that you are not unsatisfied with the sharpness of your returned knives The Company will undertake to re sharpen your knives.

4.2.1 The Company’s obligations under article 15.2 shall extend to re sharpening of knives free of charge if reported within 24 hours of receipt . Re sharpening can be undertaken only once per knife per order.

4.2.1 The Buyer must notify the company of all the knives to be re sharpened within this 24 hour time frame. After this 24 hour window ends no additional knives from the original order can be resharpened.

4.2.2 The Buyer is responsible for shipping the Company the correct amount of knives.

In the event that the Buyer sends incorrect amounts of knives to the Company, the Company are not liable to refund the missing knives or to accommodate the shipping of missing knives to fulfil the order.

4.2.3 The Company cannot undertake the sharpening of items that are illegal under UK law. It is the Buyer’s responsibility to be aware of the legal status of their knives and to contact the Company prior to purchase if in doubt. Illegal items will be returned without sharpening. Orders that include illegal items will not be protected under our courier T&C’s in transit and costs for sharpening illegal items will not be refunded. The Buyer agrees to these conditions.

5. Delivery

Delivery times are estimates and exact delivery times cannot be guaranteed nor from part of this contract or agreement.

5.1 Delivery of the goods shall be made to such a location as the Buyer shall direct at point of purchase.

5.1.1 The definition of next day delivery is the amount of time the shipment is in transit.

From collection from The Company, DPD aspire to deliver within one working day.

EVRi / Hermes aspire to deliver within 2-5 working days.

5.2 The buyer is responsible in informing the Company of their full shipping address or the full shipping address of a gift card . The company is not responsible for losses or delays in the event that a shipping address has been incorrectly, partially or not fully given. The buyer must pay a P&P re delivery fee of £6.99 for EVRi / Hermes and £12.99 for DPD. In the event that a buyer refuses the surcharge a refund will be issued minus surcharge.

5.2.1 The Buyer must use the pre paid return label provided. Failure to do so will delay the order process as embedded order details will be lost. The Company are not responsible for loss, damage or delay to shipments sent without using an approved Company supplied return label.

5.2.2 Change of Shipping address.

If the Buyer requires a change of shipping address, the Buyer must inform the Company by email prior to shipping their knives to the Company for sharpening. Change of shipping address cannot be executed after this point and the original shipping address will be honoured.

5.2.1

EVRi / Hermes return labels are valid from 28 days from order date. The Buyer must purchase a new label from the Company's website for the cost of £3.99 if the label is to be used beyond 28 days from order date..The Buyer agrees to this. If an expired label is used to return your knives this can cause severe delays in the receipt of your return. The Company is not responsible for delays due to expired labels.

5.2.3 The Company have 14 days from date of order to deliver the initial knife box to the Buyer. If the Buyer chooses to cancel within this time frame then cancellation clause 9.1 comes into effect.

If a knife box arrives to the Buyer after the 14 day period then the Buyer has the right to cancel with a full refund.

The Company have no direct control over the actions of its courier partners.

5.2.4 Holiday closures.

From time to time the company may close for short periods of time for annual holidays.

This is usually but not exclusively during July/August and Christmas.

The company will banner its home page with this information 14 days before closure and issue information notes within out going knife boxes also.

The Buyer agrees to visit the company's homepage to check holiday status prior to shipping their knives to the Company.

5.2.4.1 The Buyer exonerates the Company for any loss or damages resulting from a delivery performed by a Courier if the Buyer does not have a dedicated letter box for their property that has exclusive use by the Buyer.

The Buyer must also have a dedicated letterbox that has direct, unhindered access from the street.

If the Buyer does not have a dedicated letter box of exclusive use then the Buyer purchases the service from the Company entirely at their own risk and exonerates the company from any costs and losses arising from their order and the delivery of their knives to their property.

5.3 The following postcodes all fall under Excluded areas with DPD only.

Islands - IM, GY, JE, PO30, TR21

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 .

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Northern Ireland - BT1 - BT99

5.4 Cover & Compensation

Shipments are insured up to a maximum of £20 with EVRi / Hermes and up to £200 or up to £1000 by DPD, depending on which level of cover is chosen by the Buyer.

In the event of loss or damage via EVRi / Hermes the Company will compensate the Buyer £20 once EVRi / Hermes have resolved the claims process. The claims process can take up to 28 working days from when EVRi / Hermes declare the shipment lost and a claim is then submitted. At any point during the claims process a shipment may be found and returned to the Buyer.

EVRi / HERMES LABELS EXPIRE AFTER 28 DAYS FROM ORDER DATE. NO COMPENSATION OR REFUND FOR LOSS WILL BE GIVEN IF EXPIRED LABELS ARE USED.

DPD claims.

The Buyer is required to provide the Company with an invoice in English to prove the purchase value of goods.

The invoice must have the full contact details of the vendor shown.

If using DPD1000, the Buyer must provide images of their knives together with Blade & Butler packaging and also an image of their knife box inside their local DPD parcel shop as proof of box condition at point of drop off. NO CLAIMS CAN BE ACCEPTED BY THE COMPANY IF THESE IMAGES CANNOT BE PROVIDED. This is stated on the Shipping page of our website and Buyers are asked to read this and agree to T&C's.

In the event that the Buyer cannot provide proof of value the Company will determine value based on the lowest price available in the UK marketplace of the exact model of knife lost or damaged.

The Company determine the value of a replacement knife on the date that a claim is accepted by the courier. The Company will email the Buyer informing them of the total compensation sum. The Buyer has 24 hours to respond, if a response is not received via email within this time frame the compensation amount is deemed agreed.

5.5 The Buyer exonerates the company for losses in excess of cover chosen. The buyer exonerates the Company for any losses, inconvenience or damages related to delayed shipments.

If a knife value cannot be proven or determined the Company will supply the Buyer with an alternative nearest comparative style of knife by the brand Dolomiten Inox.

If a brand or model no longer exists or is discontinued and the Buyer cannot provide a proof of value invoice, the Company will provide the Buyer with an alternative nearest comparative style of knife by the brand Dolomiten Inox.

If knives are lost or damaged on their way to the Company, the Buyer must provide the Company with images of their knives prior to shipping. An image must include Blade & Butler packaging with a Blade & butler logo visible. The Company cannot compensate a Buyer for loss or damage if the Buyer cannot provide an image of their knives in accordance with clause 6.3.

The Buyer agrees to these compensation terms.

5.5.1 In the event of loss or damage the Company will process the claim on the Buyers behalf to the Courier’s claim investigation schedule laid out in their T&C’s. The Company are unable to expedite this process. Once the claim has been resolved the Company will pass compensation to the Buyer in the form of a bank transfer.

5.6.1 The buyer exonerates the Company for any losses or costs arising from loss or damage of knives if the buyer has altered the Company’s packaging in any way or not followed our packing guidelines.

5.6.1.2 The Buyer exonerates the Company from any loses or damages arising from the Buyer shipping items that the Company cannot sharpen.

5.6.1.2.1 The Buyer exonerates the company from any loss or damages arising from loss of items shipped to the company other than knives or scissors.

5.6.2 The Company and the Buyer are bound by our Courier's terms and conditions.

The Buyer agrees to our Courier's terms and conditions.

The Buyer agrees that the Company shall transfer all obligation and responsibility in the delivering of their knives over to the courier. Details of T&C's are available at EVRi / Hermes and DPD websites - links below.

https://www.dpdlocal.co.uk/content/terms-and-conditions.jsp

https://www.myhermes.co.uk/terms-and-conditions/

5.6.3 In the event of a missing shipment, the Buyer must wait for the courier to investigate.

This can take up to 28 working days.

The Company will liaise with the Courier on behalf of the Buyer to conclude the compensation process.

The Buyer must inform the Company no later than 21 days from the shipping of their knives to the Company if they do not receive a return confirmation from the Company.If knives are deemed lost by the courier in the interim period, no compensation can be paid.

5.6.4 In the event of a claim, separate to courier compensation , the Company will refund the cost of the order to the Buyer minus P&P and admin fees of £19.99

5.6.5 Deliveries to multi apartment buildings are deemed delivered if a knife box is posted through a letter box at main entrance or left with a concierge.

5.6.6 The Company cannot instruct couriers to leave in a safe place.

5.6.7 Delivery advice can be given by the Company to the Courier but it is not guaranteed to be actioned.

5.6.8 'Proof of drop off' receipts are required for compensation processing in the event of missing knives that do not show in a courier's system.

In line with agreed courier T&C's, proof of drop off is required in the event that a knife box does not show as having been received by the courier.

The Buyer is strongly advised NOT to leave their knives at a drop off location without obtaining a proof of drop off receipt.

5.6.9 In the event that a Buyer's returned knives are missing part of / whole of their contents, the Buyer exonerates the Company for any loss or damages arising from this claim if the Company can provide a photograph of the Buyer's knives prior to them being shipped from the Company's workshop.

If the packaging of the returned knife box appears un damaged then the Courier is also exonerated from the claims process by the Buyer and the Buyer agrees to take no further action regarding the claim.

6. Risk

6.1 In transit with courier, knives are the customer’s risk and are insured to the value chosen by the customer. Knives shall remain at the Company’s risk whilst they are in the company's possession.

6.2 Packaging instructions on the Shipping page of the Company's website form the definitive part of the Shipping T&Cs between Blade & Butler and the Buyer. Packing instructions within shipping boxes are advisory only. Blade & Butler are exonerated for any loss or damage of knives in transit, regardless of fault, if packing instructions are not followed fully.

6.2.1 The company are exonerated from any losses or costs arising from lost articles if the Buyer ships items to the Company that the Company state they do not sharpen. These items are listed on the 'What we sharpen' page of their website.

6.3 The Buyer must photograph knives prior to shipping to the Company. The image must be well lit and of good quality. This is to protect the Buyer

in case of disputes.

1. Photograph knives individually on both sides, including the spine and handle.

2. Photograph knives placed in sleeves with adhesive circles pressed to blades.

3. Photograph all knives inside the shipping box.

4. Photograph the sealed and bagged box with shipping label attached.

5. If using DPD1000, an image of the box in the parcelshop should also be taken.

The Company cannot compensate for lost knives if all images 1-5 are not provided.

The Company cannot resolve issues regarding condition of returned knives if images are not provided or images are poor quality and do not show areas of interest regarding a claim.

Buyer should keep these images until knives are returned or any issues are resolved.

This is imperative to assist any potential resolution to issues of loss,damage or condition.

The Buyer exonerates the Company from any claims if all 'before' images cannot be provided.

6.4 The Buyer agrees to the Company's use of images of their knives on their website, social media and other on line partnered platforms.

7. Inspection of Goods

7.1 The Buyer shall inspect the goods upon delivery.

7.1.1 If the knife box is damaged upon receipt the buyer must inform the delivery driver on receipt and photographs should be taken to aid resolution.

7.2 Where goods are damaged the Company can only assist if the Buyer has notified the Company within 24 hours of receipt.

7.2.1 the Company shall collect the damaged goods from the Buyer at the Company’s expense.

7.2.2.1 The buyer acknowledges that from time to time tape residue will stick to knife blades due to secure protection sleeves. This is outside of the company’s control .

7.2.2 The Buyer has 24 hrs to notify the Company in writing by email only if they are not satisfied with the sharpness of the product. The company will re sharpen any knife at the companies cost that does not pass a tomato cutting test by the customer if the Company cannot provide evidence of their QC test.

On receipt of the returned knives the Company will inspect and approve the re sharpen if the knives fail a tomato test.

The company will undertake re sharpens only once per order.

The Buyer acknowledges that The Company is not contactually obligated to address claims outside of the 24 hour inspection window for reasons non exhaustively laid out in 7.2.4

7.2.3 Shipping costs to the Company for returned non satisfactory knives are at the Buyer's expense. If knives are deemed not sharp upon inspection, return shipping costs are refunded to the Buyer. Returned knives back to Buyer are at the Company's expense.

7.2.3.1 Terms or common phrases used within our website to describe degrees of sharpness are not intended as actualities. Only our Tomato test is the mutually agreed standard of sharpness by which sharpness is measured and agreed.

7.2.4 Knives go blunt with use. There are many factors contributing to longevity of sharpness. Quality and condition of steel. Frequency of use. On going maintenance and storage. Hardness of food substances and cutting surfaces amongst many other factors.It is for these reasons Buyer must adhere to conditions laid out in 7.2.2

7.3.1 The Company warrants, represents and undertakes that: all services performed under this Agreement shall be performed with due skill and care, in a good manner and in line with industry best practice.

7.3.2 The company is not held responsible for Buyer's claims regarding condition of returned knives, if Buyer cannot provide the Company with a high quality image ( non pixellated or blurred and in good light ) of knives taken prior to shipping them to the Company.

7.3.2.1 The company cannot guarantee turn around of service before a specific date requested by the buyer due to the Company’s reliance on 3rd party couriers. Any verbal or written agreements we will endeavour to fulfil but are aspirational and are not guaranteed.

7.3.3 Serrated knives. The Company sharpens articles using industry best practice to hand sharpen serrated knives. This will result in a micro reduction of the serrations, typically half of one millimetre (0.5mm) .The buyer gives discretion to the Company regarding best practice. The Company WILL NEVER remove serrations without the prior direction of the Buyer. The company cannot guarantee the removal of damage to a serrated edge. Best practice will be adopted on an individual basis.The buyer agrees to this .

The Company will re serrate bread knives only if the Buyer leaves a comment at checkout asking us to do this. The comment left must use the word " re serration". As each re serration is performed free hand the buyer exonerates the Company for the appearance or look of the serrated edge as the Company cannot guarantee an exact reproduction of the original serrations. Re serrated knives will need to pass our sharpness test before dispatch.

7.3.4 For aesthetic reasons the company generally administer a "factory edge". Meaning a sharp bevel of 1-3 mm. If a knife presents with an already established bevel the Company will deem the knife to require a wider bevel to match this. The Company may also deem to administer wider bevels due to excessive blade thickness the Buyer agrees to this.

7.3.4.1

The sharpening process reduces the width of the blade by a small amount ( generally 1- 3 mm ). This can alter the appearance of a knife from its original condition. The Buyer exonerates the Company from any subjective or aesthetic related issues connected with the sharpening of their item.

7.3.5 Bolster re profiling. Where knives have bolsters, the bolster will need to be reduced and re profiled in order to create a straight edge profile. This is unavoidable. Bolsters will be re profiled using industry best practice technique and polished to a satin finish.

The Company will use discretion when re profiling bolsters.Some knives such as carving knives, filleting knives and boning knives will not be bolster re-profiled as there is no need for a straight cutting edge at the bolster.

The Buyer accepts that the Company will need to re profile a bolster in order to correctly sharpen a knife.

7.3.6 Rust removal. The Company will always endeavour to remove common brown/red surface rust where found on the blade. This will result in a brushed satin finish administered to the blade. The Buyer agrees to this procedure and finish.

The company cannot remove pit rust from knife blades due to the nature of pit rust corrosion.

7.3.6.1 Knife re tipping. All standard knives are re tipped as standard procedure. If a knife is not a standard knife ( ie pronged cheese knife etc ) then the company will only re tip if Buyer has provided advice in the comments section of their order.

7.3.6.2 The Buyer exonerates the Company with regards to aesthetics of the bevelled edge. From time to time, some knives will have a blade too thick to sharpen effectively with a standard 1-3mm bevel and will need thinning down behind the cutting edge.The Buyer gives consent for the Company to sharpen their knives using their professional discretion.

7.3.6.3 Knife repair. The company cannot repair fractures originating from the spine or bolster. These repairs require welding which the company does not provide. The company only guarantees to repair damage to the cutting edge or tip of the cutting blade. There is a tolerance of +/- 2mm on knife repairs compared with the original edge profile. The Buyer agrees to these tolerances.

7.3.6.4 The Company cannot guarantee total scratch removal from blades as this is dependant on the depth of scratches and abrasions.

The Company endeavours to remove as many scratches as physically possible without damaging the blade surface.

7.3.6.5 Sharpening knives with coloured or coated blades. Due to the sharpening and edge polishing process the Buyer agrees that coloured or coated surfaces where the sharpening stones need to touch the blade will remove the coloured or coated surface or effect.

7.3.6.6 The Company cannot guarantee to correct vertical blade bends from the spine to the cutting edge in every knife. The Buyer agrees to allow the Company to use discretion and best practice in sharpening/repairing a vertically bent blade and exonerates the Company for costs relating to the attempted repair on vertical bends.

7.4 Blade Logo.

In some rare instances due to the construction or size of a knife blade, the logo or branding can be affected or removed totally or partially in order to administer an edge or bevel. The Buyer agrees to this necessity. The Buyer can leave direction in comments at checkout to overide this clause.

8. Buyer’s Obligations

8.1 The Buyer is responsible for shipping knives to the Company upon receipt of the empty knife box.

The Buyer must follow the enclosed packing instructions as they form part of our T&C’s.

Only 1 knife should be placed inside each protective sleeve.

Handles should protrude from the sleeve and the adhesive circles should be pressed down firmly onto the blades to adhere to the inserted knife blade.

The Company use white adhesive tape to prove compliance upon receipt of knives. If knives are lost in transit due to incorrect packaging, the Buyer exonerates the Company from any damages or losses incurred and shipping protection is voided.

If including small knives such as pocket knives or paring knives, knives should be fully inserted and adhered to the adhesive circles inside the sleeve and the sleeve taped up shut so that the knife cannot fall out of the sleeve in transit.

Knives should be placed inside the knife box and the box should be closed with both end ears inside the outer case of the box.

The adhesive pull of strip on the reverse side flap should be sealed and the box should be placed inside the provided plastic mail bag.

The return label should be affixed to the mail bag using tape. Not glue.

The Buyer exonerates the Company from any loss or damages arising from non compliance of following the packaging instructions in section 8.1 of this agreement.

8.1.2

Comments at checkout.

In order for the Company to take direction to deviate from their T&C’s and 360 care plan, the Buyer must leave comments pertaining to their order at checkout only.

8.2 It is the Buyer’s responsibility to keep the Company informed of any change in contact details and shipping address prior to their knives being shipped to the Company.The Company cannot be held liable for losses arising from failure to do so by the Buyer.

8.3 Products and services are not transferable from the Buyer to any third party with the sole exception of Gift Card product and services. With specific relation to Gift card purchases the Buyer, not the recipient, has entered into an agreement with the Company and shall liaise with the Company with regards to shipping to the recipient.

8.4 It is the Buyer's responsibility to keep the Company informed of any delay or postponement of their shipping of knives to the Company.

8.5 It is the buyer's responsibility to follow the tracking of their knives using the tracking number on their return label. Any queries should be notified as soon as possible to the Company in order to aid speedy resolution.

8.6 It is the Buyer's responsibility to ensure that they are able to proceed with the service and that all courier drop off locations are accessible to the Buyer. Links to the Courier websites are found on our Shipping page.

8.6.2 The Buyer must pay for a new box and sleeves in the event that the Buyer loses the initial knife box. The cost of a replacement box and sleeves plus P&P is £10.

8.6.3 The Buyer exonerates the Company for any loss or damages resulting from a delivery performed by a Courier if the Buyer does not have a dedicated letter box for their property that has exclusive use by the Buyer.

The Buyer must have a dedicated letterbox that has direct, unhindered access from the street.

If the Buyer does not have a dedicated letter box of exclusive use then the Buyer purchases the service from the Company entirely at their own risk and exonerates the company from any losses arising from the delivery of their knives to their property.

9. Termination.Cancellation.Returns

9.1 The Company’s service is a service agreement which starts immediately the knife box is shipped to the Buyer.

The Buyer accepts that the service commences with the immediate shipping of the knife box within the statuary 14 day cooling off period and a cancellation charge will be deducted from refunds in the event that the Buyer chooses to cancel once the initial knife box has shipped.

All packaging and shipping costs form part of this service agreement.

This does not affect your statuary rights and is in line with The Consumer Contracts act 2020.

As third party couriers deliver your knives the Company are not responsible for delays in shipments. Delivery times are estimates and not guaranteed though delivery targets are hit 99.9% of the time.

If the Buyer chooses to cancel after the knife box has shipped the Buyer agrees that a fee of £15.00 will be deducted from refunded monies to cover costs incurred by the Company ( protective bespoke packaging and pre paid shipping labels ) in the process of administering the service to the Buyer.

If the Buyer chooses to cancel and their order contained a tangible good such as a knife or sharpening steel then the cost of the goods will be held back from the refund once admin costs have been deducted. The cost of the goods will be refunded once the Buyer returns the goods at their own expense using a track able shipping method.

9.1.1 The company’s contractual obligations to the Buyer cease 24 hours after receipt of returned knives regardless of any issues whatsoever except for clause 15.5 which runs in perpetuity.

9.2.1 the Buyer has right to cancel if the Company fails to ship a knife box within the 14 day period or if the Company ceases to carry on its business or substantially the whole of its business.

9.2.2 In the event that the Buyer wishes to return a purchased product such as a sharpening steel or knife then the Buyer must return within 14 days of receipt providing that the item is unused, in its original packaging and within the 14 day return period. The Buyer must return at their expense using a tracked shipping method unless the item is faulty or not as described.

10. Force Majeure

The Company shall not be liable for any delay or failure to perform any of its obligations under this Agreement if the delay or failure results from events or circumstances beyond its direct control, including but not limited to acts of weather, strikes, lock outs, accidents, war, fire, terrorism, industrial disputes, epidemics or pandemics, in this event the Company shall be entitled to a reasonable extension of an additional 7 days to fulfill orders.

11. Severability

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

12. Waiver

12.1 The Company shall in no way be held liable for damages, losses or costs incurred from injury of knives sharpened. Buyer purchases service at their own risk and acknowledges the inherent dangers of sharp knives.

12.2

Packaging is intended to protect whist in transit only. Upon delivery risk and liability is transferred to the Buyer.

It is the Buyer’s responsibility to examine , evaluate and unpack their knives with extreme caution and the Company is exonerated for any injury, damage or loss regardless of reason once knives have been delivered.

12.3 The Buyer exonerates the Company from any costs or damages arising from breakages to knives that have underlying existing faults.

12.5 Any promotion or collaboration with affiliates or 3rd parties are subject to these t&c's including if our service is complimentary or free of charge.

12.5.1 Any discount code promotions nullify additional offers if used in conjunction.

12.6 The Buyer exonerates the Company for any loss or damages resulting from a delivery performed by a Courier if the Buyer does not have a dedicated letter box for their property that has exclusive use by the Buyer.

The Buyer must have a dedicated letterbox that has direct, unhindered access from the street.

If the Buyer does not have a dedicated letter box of exclusive use then the Buyer purchases the service from the Company entirely at their own risk and exonerates the company from any losses arising from the delivery of their knives to their property.

12.7 The Company may choose to undertake complimentary orders where only P&P is charged. In doing so, the Buyer agrees that sections 4.2 and 4.21 are excluded from this agreement.

12.7 Any link from our T&C's page does not form part of our T&C's .The buyer agrees to contact the Company prior to placing an order if the Buyer has any queries regarding link information.The Buyer agrees to this.

13. Agreement

This Agreement contains the entire agreement between the parties relating to the purchase contract. No additional written or verbal amendments are deemed contractually binding and are aspirational only.

14. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of the England,Wales,Scotland and Northern Ireland and the parties hereby submit to the exclusive jurisdiction of the UK courts.

Company's Obligations.

15.1 The Company is not responsible for nor can guarantee longevity of sharpness. This is due to many contributing variables in the on going use of knives outside of the company's control.

15.2

The Company's "Tomato test".

As degree of sharpness can be subjective, in order to establish a mutually quantifiable standard, knives need to pass our tomato test prior to shipping back to the Buyer.

Sharpened knives are tested and quality controlled on beef tomatoes prior to return.

If a sharpened knife can slice a tomato cleanly without excess force using a slicing motion from handle to tip of blade then it is deemed to have passed our QC test and is certified as sharp.

Please note : knives slice and do NOT "guillotine chop" to pass our test.

No knife leaves our workshop without passing this test.

More info here - https://bladeandbutler.co.uk/knife-care-resource/f/tomato-test---our-sharpness-guarantee

Meat cleavers are quality controlled on toothpicks. They must cut cleanly without crushing.

Scissors are quality controlled on 500 micron weighted card.

IF THE BUYER DISPUTES SHARPNESS ON RECIPT OF RETURNED KNIVES THE BUYER MUST EMAIL THE COMPANY A VIDEO FILE OF AN ATTEMPT AT CUTTING A TOMATO WITHIN 24 HOURS OF RECEIPT.

15.2.2 In some very rare instances a knife cannot be sharpened due to its quality or condition. In this extremely rare event the knife will be returned unsharpened and a refund given on the individual knife.

15.3 The company endeavours to sharpen knives within one working day, however due to circumstances out of our control this is not always possible. Our turn around times listed on our website or advertising are aspirational and not contractually binding. Bank holidays and weekends are not counted within turn around times. The company endeavours to sharpen knives within one business day with additional days added for shipping by our shipping partners DPD and EVRi / Hermes.

15.4 Business days are Monday to Friday excluding Bank Holidays.

16. Areas covered.

Knife sharpening.Domestic knife sharpening service.

Bedford Biggleswade Dunstable Luton WWoodley Bristol Amersham Aylesbury Beaconsfield Bletchley Buckingham Chesham Fenny Stratford High Wycombe Marlow Milton Keynes Newport Pagnell Olney Huntingdon March Northstowe Brighton Crowborough Eastbourne Hailsham Hastings Heathfield Hove Lewes Newhaven Peacehaven Polegate Rye Seaford Telscombe Uckfield Wadhurst Winchelsea Basildon Billericay Braintree Brentwood Brightlingsea Buckhurst Hill Burnham on Crouch Canvey Island Chafford Hundred Chelmsford Clacton on Sea Coggeshall Colchester Loughton Maldon MSouthend on Sea Southminster West Thurrock West Tilbury Westcliff on Sea Wickford Witham Wivenhoe Stroud Wickwar Winchcombe Wotton under Edge Yate Acton Barking Barnes Beckenham Bexley Brentford Bromley Chingford Croydon Dagenham Ealing East Ham Edgware Edmonton Enfield Erith Finchley Harrow Hendon Hornsey Ilford Kingston upon Thames Leyton Mitcham Richmond Southall Southgate St Mary Cray Surbiton Tottenham Twickenham Uxbridge Walthamstow Wembley West Ham Willesden Wimbledon Wood Green Altrincham Ashton in Makerfield Ashton under Lyne Atherton Makerfield Irlam Kearsley Leigh

the Portsmouth Ringwood Romsey Southampton Southsea Southwick Tadley Totton Waterlooville Whitchurch Whitehill Wickham Broxbourne Buntingford Bushey Cheshunt Chorleywood Elstree Harpenden Hatfield Hemel Hempstead Hertford Hitchin Hoddesdon Letchworth Potters Bar Rickmansworth Royston Sawbridgeworth Stevenage Tring Waltham Cross Ware Watford Welwyn Garden City A

Ashford Broadstairs Canterbury Chatham Cranbrook Crayford Dartford Deal Dover Edenbridge Faversham Folkestone Fordwich Gillingham Gravesend Greenhill Herne Bay Hythe Lydd Maidstone Margate Minster New Romney Northfleet Orpington Paddock Wood Queenborough Rainham Ramsgate Rochester Royal Tunbridge Wells Sandwich Sevenoaks Sheerness Bacup Barnoldswick Blackburn Blackpool Failsworth Fleetwood Garstang Great Harwood Haslingden Kirkham Lancaster Leyland Longridge Lytham Crowland Crowle Epworth Gainsborough Grantham Grimsby Holbeach Horncastle Immingham Long Sutton Louth Mablethorpe Hykeham Scunthorpe Skegness Kirkby Liverpool Maghull Easingwold Eston Filey Grangetown Grassington Guisborough Harrogate Hawes Middleham Middlesbrough Northallerton Norton on Derwent Pateley Bridge Pickering Redcar Richmond Ripon Scarborough Selby Settle Stockton on Tees Stokesley Tadcaster Thirsk Nottingham Ollerton Ollerton and Banbury Bicester Burford Carterton Charlbury Chipping Norton Didcot Dorchester Faringdon Henley on Thames Neithrop Oxford Ruscote n Mexborough Penistone Rotherham Sheffield Stainforth Stocksbridge Longbenton Low Fell Newcastle upon Tyne North Shields Ryton Sheriff Hill South Shields Sunderland Tynemouth Wallsend Washington Whitley Bay Henley in Arden Middle Quinton Nuneaton Royal Leamington Spa Rugby Shipston on Stour Southam Stratford upon Avon Warwick Birmingham Blackheath Bloxwich Solihull Stourbridge Sutton Coldfield Tipton Walsall Wednesbury Wednesfield West Bromwich Willenhall Wolverhampton Arundel Bognor Regis Burgess Hill Chichester Crawley Cuckfield East Grinstead Haywards Heath Horsham Littlehampton Midhurst Petworth Selsey Shoreham by Sea Southwick Steyning Worthing Baildon Batley Bingley Bradford Brighouse Elland Melksham Mere Royal Wootton Bassett Salisbury Swindon Tidworth Tisbury T Droitwich Spa Evesham Great Malvern Kidderminster Malvern Pershore Redditch Stourport on Severn Tenbury Wells Upton upon Severn Worcester Newcastle

17. 360° care plan.

17.1 The Buyer agrees to the Company using its core principles laid out in section 17 on the sharpening of their knives if the Buyer has not left specific instructions attached to their order in the comments section of their cart.

17.2

The Buyer agrees to the following sharpening procedure administered by the Company.

The Company will administer a 1mm to 12mm bevel that is deemed best suited for the knife in accordance with the blade taper thickness and condition of the knife when received.

Bevels and sharpening procedure can vary from knife type to knife model and blade condition.

Single bevel knives are sharpened on one side only and double beveled knives ( V profile ) are sharpened equally on both sides.

The Company polish the sharpened edge with 2500-5000 grit polishers.

This gives a brushed satin sheen effect along the cutting edge ranging from 4mm to 25mm wide depending on blade surface condition. This sheen can cover a damascus pattern where the polishing wheel comes into contact with the blade and also brighten the dark patina of a carbon steel knife. This sheen fades over time and is an unavoidable consequence of reconditioning the cutting edge. The Buyer agrees to these superficial aesthetic changes.

The Company finish by hand on diamond sharpening steels. This can from time to time produce faint scratch marks on the blade along the cutting edge and is normal for a steeled knife.

17.3 Rust removal and damage correction are performed at the discretion of the Company. Rust removal will involve the buffing of the blade to a brushed satin finish. There may be a reduction in the visibility of the brand logo.

Bends to the blade will be corrected to best angle possible however occasionally this will not be possible due to the possibility of blade snaps.

17.4 Bolster realignment and re profiling will be carried out by the Company using discretion where needed to provide a straight cutting edge. Some knives with bolsters may not need to be re profiled such as boning and filleting knives. The Company will use discretion to decide depending on design and construction of knife. On knives where a curved edge meets a bolster the sharpening process may create an obtuse angle where the finished edge meets the curved bolster.

The Company is indemnified against against damage to knives with hollow bolsters.

17.5 The Company will sharpen every bread knife and guarantee sharpness. The Company will re serrate at the Buyers explicit request .

Damage to a serrated edge occasionally can not be removed. The Company will judge each knife on an individual basis and perform best practice.If the Buyer requires damage removed from serrated knives the Buyer is advised to first contact the company to seek clarification on the repair.

17.6 The company sharpen micro serrations on knives and scissors but do not offer a micro re serration service. Sharpening micro serrations creates a sharp edge but reduces the size of the micro serrations by no more than 2mm.

The Company does not re serrate micro serrations. Micro serrations are serrations with an individual width of less than 5mm.

17.7 The sharpening process is a reductive process.The Buyer agrees to allow the Company to use its best discretion in sharpening their items and exonerates the company from any claims or damages relating to the sharpening of their items unless specific instructions have been provided to the company in their order.

The Buyer agrees that the reconditioning of their items by the Company can sometimes result in a finish or edge contour that looks different to the original edge due to the item being re conditioned at the Company's discretion. There is an agreed -2mm tolerance from original profile or tip / heel.

17.8 The sharpening of etched or engraved items will be performed with the upmost care however from time to time depending on the repair or service needed, etchings or engravings may be removed or polished over to a certain extent.

17.9 Serrated knives. The Company sharpens articles using industry best practice to hand sharpen serrated knives on the reverse side of the serrations only. This will result in a micro reduction of the serrations, typically half of one millimetre (0.5mm) .The buyer gives discretion to the Company regarding best practice. The Company WILL NEVER remove serrations without the prior direction of the Buyer. The company cannot guarantee the removal of damage to a serrated edge. Best practice will be adopted on an individual basis.The buyer agrees to this .

The Company will fully re serrate bread knives only if the Buyer leaves a comment at checkout asking us to do this. The comment left must use the word " re serration". As each re serration is performed free hand the buyer exonerates the Company for the appearance or look of the serrated edge as the Company cannot guarantee an exact reproduction of the original serrations. Re serrated knives will need to pass our sharpness test before dispatch.

17.10 Blade re profiling.

The sharpening and repair procedure is a deductive process whereby blade material is removed.

In order to remove damage / misaligned or concave blade profiles a new profile will be created. This can vary slightly from the original profile due to unique properties of the knife such as blade thickness or taper. The Company will recondition the profile to within a 2mm tolerance of the original profile and use best practice in line with our 360 care plan approach to ensure the profile is perfectly suitable to the intended use of the knife and its application.
The Company do not administer full bevel sharpening profiles. If these are requested a scandi or wide bevel profile will be administered.
The Buyer agrees to this.

18.1

All copy and images are the IP of Blade & Butler. If copy, content or images are used, copied or replicated on 3rd party websites or media by the Buyer or entities/persons associated or affiliated to the Buyer then the Buyer agrees to recompense the Company, its owners or successors the sum of £9999 GBP for the use of their IP. The Company will pursue non payment of this agreed amount via Small claims if the Buyer breaks this clause.

TERMS AND CONDITIONS

Terms of service