TERMS AND CONDITIONS

Blade & Butler

Terms and Conditions

These Terms and Conditions set out the agreement between you (the “Buyer”) and us (the “Company”),

including our respective rights, obligations and responsibilities.

By purchasing or using our service and accepting these Terms and Conditions through the website checkbox, the Buyer agrees to be bound by them.

1. Definitions

In this document the following words shall have the following meanings:

1.1 “Agreement” means these Terms and Conditions.

1.2 “Buyer” means the purchaser of the product or service.

1.3 “Company” means the entity that supplies goods and/or services to the Buyer.

2. General

2.1 These Terms and Conditions apply to all contracts for the supply of goods and/or services.

2.2 No change or variation to these Terms and Conditions is binding unless expressly agreed in accordance

with this Agreement.

3. Orders, Price and Payment

3.1 Only one shipping charge can be allocated to each order. If multiple packages are purchased on one

order, then all packages must be shipped to the Company together in one shipment.

3.1.1 The price and any taxes and expenses for the goods and/or services shall be as specified at point of

purchase and at checkout.

3.2 Product or service period commences upon receipt of payment for purchase of said product or service and

ceases on midnight of the final day of the product or service period as laid out in product description at time

and point of purchase.

3.3 By purchasing a product or service, the Buyer expressly requests the Company’s service and

acknowledges that the service begins when the initial knife box is shipped.

3.4 At time of purchase the cost of the goods and/or services shall be fixed and cannot be amended.

3.5 In the event that the Buyer contacts the Company after placing an order with an amendment request and

the Company respond to the Buyer but receive no reply within 72 hours the original order will be shipped

and fulfilled by the Company in line with the original purchase.

3.6 The Buyer sends articles to the Company in the full acceptance and agreement that the Company shall

sharpen their articles in line with the Company's stated methods in these Terms and Conditions, on the

website information and our 360° care plan.

3.6.1

Orders in error.

If the Buyer orders in error additional services or products within their order and the order has already

shipped the Buyer can request a refund on the product or service ordered in error. The refund is subject to a

Blade & Butler - Terms and Conditions Page 1charge of £14.99 to cover additional postage and packaging charges associated with fulfilling the initial larger

order. The Buyer agrees to this.

3.6.2

Contacting Customers.

The Company will not contact the Buyer regarding their knives upon receipt unless the knives arrive

damaged. The Buyer understands and agrees to the services that the Company can and cannot perform as

stated on the Company’s website.

4. Warranty

4.1 All knives are tested prior to shipping. All knives are guaranteed to pass our “Tomato Test”. See 15.2.

4.2 If the Buyer is dissatisfied with the sharpness of returned knives, the Company will re-sharpen them

subject to clauses 4.2.1, 7.2.2 and 15.2.

4.2.1 The Company will re-sharpen a knife free of charge only where the Buyer reports the issue within 24

hours of receipt. The Buyer must identify within that period every knife for which re-sharpening is

requested. No additional knives from the original order may be added after the 24-hour period.

Re-sharpening is limited to once per knife per order.

4.2.2 The Buyer is responsible for shipping the Company the correct amount of knives.

In the event that the Buyer sends incorrect amounts of knives to the Company, the Company are not liable to

refund the missing knives or to accommodate the shipping of missing knives to fulfil the order.

4.2.3 The Company cannot undertake the sharpening of items that are illegal under UK law. It is the Buyer’s

responsibility to be aware of the legal status of their knives and to contact the Company prior to purchase if

in doubt. Illegal items will be returned without sharpening. Orders that include illegal items will not be

protected under our courier Terms and Conditions in transit and costs for sharpening illegal items will not be

refunded. The Buyer agrees to these conditions.

5. Delivery

Delivery times are estimates. Exact delivery times are not guaranteed and do not form part of this

Agreement.

5.1 Delivery of the goods shall be made to such a location as the Buyer shall direct at point of purchase.

5.1.1 The definition of next day delivery is the amount of time the shipment is in transit.

From collection from The Company, DPD aims to deliver within one working day.

EVRi/Hermes aims to deliver within 2-5 working days.

5.2 The Buyer is responsible for providing the Company with the full delivery address, including the delivery

address for a gift card. The Company is not responsible for loss or delay caused by an incorrect or

incomplete address. Redelivery costs £6.99 by EVRi/Hermes or £12.99 by DPD. If the Buyer refuses to pay

this charge, any refund will be reduced by the applicable redelivery charge.

5.2.1 The Buyer must use the prepaid return label provided. Failure to do so will delay the order process as

embedded order details will be lost. The Company is not responsible for loss, damage or delay to shipments

sent without using an approved Company supplied return label.

5.2.2 Change of shipping address

The Buyer must request any change of shipping address by email before sending knives to the Company.

After that point, the address cannot be changed and the Company will use the original shipping address.

5.2.2.1 EVRi/Hermes return labels are valid for 28 days from order date. The Buyer must purchase a new label

from the Company's website for the price of £3.99 if the label is to be used beyond 28 days from order date.

The Buyer agrees to this. If an expired label is used to return your knives this can cause severe delays in the

receipt of your return. The Company is not responsible for delays due to expired labels.

Blade & Butler - Terms and Conditions Page 25.2.3 The Company has 14 days from date of order to deliver the initial knife box to the Buyer. If the Buyer

chooses to cancel within this time frame then cancellation clause 9.1 comes into effect.

If a knife box arrives to the Buyer after the 14-day period then the Buyer has the right to cancel with a full

refund.

The Company has no direct control over the actions of its courier partners.

5.2.4 Holiday closures.

From time to time the Company may close for short periods of time for annual holidays.

This is usually but not exclusively during July/August and Christmas.

The Company will banner its home page with this information 14 days before closure and issue information

notes within outgoing knife boxes also.

The Buyer agrees to visit the Company's homepage to check holiday status prior to shipping their knives to

the Company.

5.2.4.1 The Buyer releases the Company from liability for any loss or damage resulting from a delivery

performed by a courier if the Buyer does not have a dedicated letterbox for their property that has exclusive

use by the Buyer.

The Buyer must also have a dedicated letterbox that has direct, unhindered access from the street.

If the Buyer does not have a dedicated letterbox of exclusive use then the Buyer purchases the service from

the Company entirely at their own risk and releases the Company from any costs and losses arising from their

order and the delivery of their knives to their property.

5.3 The following postcodes all fall under Excluded areas with DPD only.

Islands - IM, GY, JE, PO30, TR21

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41,

PH49-50.

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Northern Ireland - BT1 - BT99

5.4 Cover & Compensation

Shipments are insured up to a maximum of £20 with EVRi/Hermes and up to £350 or up to £1000 by DPD,

depending on which level of cover is chosen by the Buyer.

In the event of loss or damage via EVRi, the Company will compensate the Buyer £20 once EVRi / have

resolved the claims process. The claims process can take up to 28 working days from when EVRi/Hermes

declare the shipment lost and a claim is then submitted. At any point during the claims process a shipment

may be found and returned to the Buyer.The order amount is refunded to the payment method. £20

compensation is refunded to a PayPal account only.In the event that a Buyer does not have a PayPal account

then the Buyer must create one in order to receive compensation.

EVRi / HERMES LABELS EXPIRE AFTER 28 DAYS FROM ORDER DATE. NO COMPENSATION OR REFUND FOR

LOSS WILL BE GIVEN IF EXPIRED LABELS ARE USED.

DPD claims.

The buyer has a maximum of 14 days to contact us regarding issues with their delivery in order to move

forward with a potential claim.After this period no claims can be raised. In the event of loss of knives with

orders incoming to us, there must be proof of drop-off in the events history of the tracking of the order with

DPD. Orders need to be entered into the DPD system for DPD to be able to take responsibility and

compensate.

Only DPD parcelshops should be used as lockers do not provide proof of drop-off.

The Buyer is required to provide the Company with an invoice in English to prove the purchase value of

goods.

The invoice must have the full contact details of the vendor shown.

Blade & Butler - Terms and Conditions Page 3If using DPD1000, the Buyer must provide images of their knives together with Blade & Butler packaging and

also an image of their knife box inside their local DPD parcel shop as proof of box condition at point of

drop-off. NO CLAIMS CAN BE ACCEPTED BY THE COMPANY IF THESE IMAGES CANNOT BE PROVIDED. This is

stated on the Shipping page of our website and Buyers are asked to read this and agree to Terms and

Conditions.

In the event that the Buyer cannot provide proof of value the Company will determine value based on the

lowest price available in the UK marketplace of the exact model of knife lost or damaged.

The Company determine the value of a replacement knife on the date that a claim is accepted by the courier.

The Company will email the Buyer informing them of the total compensation sum. The Buyer has 24 hours to

respond, if a response is not received via email within this time frame the compensation amount is deemed

agreed.

5.5 The Buyer releases the Company from liability for losses exceeding the selected level of cover and for any

loss, inconvenience or damage arising from a delayed shipment.

If the value of a knife cannot be proved or determined, or if its brand or model is discontinued and the Buyer

cannot provide an invoice proving its value, the Company will supply the nearest comparable Dolomiten Inox

knife.

The Buyer agrees to these compensation terms.

5.5.1 In the event of loss or damage the Company will process the claim on the Buyer’s behalf to the courier’s

claim investigation schedule laid out in their Terms and Conditions. The Company is unable to expedite this

process.

5.6.1 The Buyer releases the Company from liability for any loss or cost arising from loss or damage of knives

if the Buyer has altered the Company’s packaging in any way or not followed our packing guidelines.

5.6.1.2 The Buyer releases the Company from any loss or damage arising from the Buyer shipping items that

the Company cannot sharpen.

5.6.1.2.1 The Buyer releases the Company from any loss or damage arising from loss of items shipped to the

Company other than knives or scissors.

5.6.2 The Company and the Buyer are bound by the courier’s terms and conditions, which the Buyer agrees

to. Responsibility for delivering the knives passes to the courier. The relevant terms are available on the

EVRi/Hermes and DPD websites below.

https\://www\.dpdlocal.co.uk/content/terms-and-conditions.jsp

https\://www\.myhermes.co.uk/terms-and-conditions/

5.6.2.1 If the Buyer agrees, for any reason, to the use of an alternative courier or shipping service, any

compensation payable for loss or damage shall be limited to the maximum level of cover provided by the

original shipping service selected by the Buyer at checkout.

5.6.3 For a missing shipment, the Buyer must allow the courier up to 28 working days to investigate. The

Company will liaise with the courier on the Buyer’s behalf to conclude the compensation process.

The Buyer must inform the Company no later than 21 days from the shipping of their knives to the Company if

they do not receive a return confirmation from the Company. If knives are deemed lost by the courier in the

interim period, no compensation can be paid.

5.6.4 In the event of a claim, separate to courier compensation, the Company will refund the cost of the order

to the Buyer minus postage and packaging and admin fees of £19.99

5.6.5 Deliveries to multi-apartment buildings are deemed delivered if a knife box is posted through a

letterbox at the main entrance or left with a concierge.

5.6.6 The Company cannot instruct couriers to leave in a safe place.

5.6.7 Delivery advice can be given by the Company to the courier but it is not guaranteed to be actioned.

5.6.8 If missing knives do not appear in the courier’s system, a proof-of-drop-off receipt is required to process

compensation under the courier’s terms and conditions. The Buyer should not leave knives at a drop-off

location without obtaining this receipt.

Blade & Butler - Terms and Conditions Page 45.6.9 In the event that a Buyer's returned knives are missing part of / whole of their contents, the Buyer

releases the Company from liability for any loss or damage arising from this claim if the Company can

provide a photograph of the Buyer's knives prior to them being shipped from the Company's workshop.

If the packaging of the returned knife box appears undamaged then the courier is also not liable for the claims

process by the Buyer and the Buyer agrees to take no further action regarding the claim.

6. Risk

6.1 In transit with courier, knives are the Buyer’s risk and are insured to the value chosen by the Buyer.

Knives shall remain at the Company’s risk whilst they are in the Company's possession.

6.2 Packaging instructions on the Shipping page of the Company's website form the definitive part of the

Shipping T&Cs between Blade & Butler and the Buyer. Packing instructions within shipping boxes are

advisory only. Blade & Butler are not liable for any loss or damage of knives in transit, regardless of fault, if

packing instructions are not followed fully.

6.2.1 The Company is not liable for any losses or costs arising from lost articles if the Buyer ships items to the

Company that the Company state they do not sharpen. These items are listed on the 'What we sharpen'

page of their website.

6.3 Before sending knives to the Company, the Buyer must take clear, well-lit photographs as follows:

1. Photograph knives individually on both sides, including the spine and handle.

2. Photograph knives placed in sleeves with adhesive circles pressed to blades.

3. Photograph all knives inside the shipping box.

4. Photograph the sealed and bagged box with shipping label attached.

5. If using DPD1000, an image of the box in the parcelshop should also be taken.

The Company cannot compensate for lost knives if all images 1-5 are not provided.

The Company cannot resolve issues regarding condition of returned knives if images are not provided or

images are poor quality and do not show areas of interest regarding a claim.

The Buyer must retain these images until the knives have been returned and any issues resolved. They are

required to investigate any dispute concerning loss, damage or condition. The Buyer releases the Company

from claims where all required “before” images cannot be provided.

6.4 The Buyer agrees to the Company's use of images and reviews of their knives on their website, social

media and other online partnered platforms.

7. Inspection of Goods

7.1 The Buyer shall inspect the goods upon delivery.

7.1.1 If the knife box is damaged upon receipt the Buyer must inform the delivery driver on receipt and

photographs should be taken to aid resolution.

7.2 Where goods are damaged the Company can only assist if the Buyer has notified the Company within 24

hours of receipt.

7.2.1 The Company shall collect the damaged goods from the Buyer at the Company’s expense.

7.2.1.1 The Buyer acknowledges that from time to time tape residue will stick to knife blades due to secure

protection sleeves. This is outside of the Company’s control.

7.2.2 If dissatisfied with sharpness, the Buyer must notify the Company in writing by email within 24 hours of

receipt. Where the Buyer’s knife fails a tomato-cutting test and the Company cannot provide evidence of its

quality-control test, the Company will re-sharpen it at its own cost. On receiving the returned knife, the

Company will inspect it and approve re-sharpening if it fails the Tomato Test. Re-sharpening is limited to

once per order. The Company has no contractual obligation to address a claim made outside the 24-hour

inspection period, for the reasons set out non-exhaustively in clause 7.2.4.

Blade & Butler - Terms and Conditions Page 57.2.3 Shipping costs to the Company for returned unsatisfactory knives are at the Buyer's expense. If knives

are deemed not sharp upon inspection, return shipping costs are refunded to the Buyer. Returned knives

back to Buyer are at the Company's expense.

7.2.3.1 Descriptive words or phrases used on the website about degrees of sharpness are not objective

measurements. The Tomato Test in clause 15.2 is the parties’ agreed standard for measuring sharpness.

7.2.4 Knives become blunt through use. Edge longevity is affected by many factors, including the steel’s

quality and condition, frequency of use, ongoing maintenance, storage, the hardness of food and the cutting

surface. For these reasons, the Buyer must comply with clause 7.2.2.

7.3.1 The Company warrants, represents and undertakes that: all services performed under this Agreement

shall be performed with due skill and care, in a good manner and in line with industry best practice.

7.3.2 The Company is not responsible for claims concerning the condition of returned knives unless the Buyer

provides clear, high-quality, well-lit photographs taken before the knives were sent to the Company.

7.3.2.1 Because the Company relies on third-party couriers, it cannot guarantee completion by a specific date

requested by the Buyer. The Company will endeavour to meet any date discussed verbally or in writing, but

such dates are targets only and are not guaranteed.

7.3.3 Serrated knives are sharpened and, where expressly requested, re-serrated in accordance with clause

16.9.

7.3.4 For aesthetic reasons, the Company generally applies a “factory edge”, meaning a sharp bevel of 1–3

mm. If a knife already has a wider established bevel, the Company may match it. The Company may also

apply a wider bevel where the blade is excessively thick. The Buyer agrees to this.

7.3.4.1

The sharpening process reduces the width of the blade by a small amount ( generally 1- 3 mm ). This can alter

the appearance of a knife from its original condition. If no repairs are needed, our tolerances are -2 mm from

original profile.The Buyer releases the Company from any subjective or aesthetic related issues connected

with the sharpening of their item.

7.3.5 Bolster reprofiling. Where knives have bolsters, the bolster will need to be reduced and reprofiled in

order to create a straight edge profile. This is a necessary procedure.

The Company will use discretion when reprofiling bolsters.Some knives such as carving knives, filleting knives

and boning knives will not be bolster re-profiled as there is no need for a straight cutting edge at the bolster.

The Buyer accepts that the Company will need to re profile a bolster in order to correctly sharpen a knife and

in rare cases where a bolster is hollow and perforations are made, the Buyer agrees to indemnify the

Company.

7.3.6 Rust removal. The Company will always endeavour to remove common brown/red surface rust where

found on the blade. This will result in a brushed satin finish administered to the blade. The Buyer agrees to

this procedure and finish.

The Company cannot remove pit rust from knife blades due to the nature of pit rust corrosion.

7.3.6.1 Knife retipping. All standard knives are retipped as standard procedure. If a knife is not a standard

knife (i.e., pronged cheese knife etc.) then the Company will only retip if Buyer has provided advice in the

comments section of their order.

7.3.6.2 The Buyer releases the Company from claims concerning the appearance of the bevelled edge. Some

blades are too thick to sharpen effectively with a standard 1–3 mm bevel and must be thinned behind the

cutting edge. The Buyer authorises the Company to use its professional discretion.

7.3.6.3 Knife repair. The Company cannot repair fractures originating from the spine or bolster. These repairs

require welding which the Company does not provide. The Company only guarantees to repair damage to

the cutting edge or tip of the cutting blade. There is a tolerance of ±2 mm on knife repairs compared with

the original edge profile. The Buyer agrees to these tolerances.

7.3.6.4 The Company cannot guarantee total scratch removal from blades as this is dependent on the depth

of scratches and abrasions.

Blade & Butler - Terms and Conditions Page 6The Company endeavours to remove as many scratches as physically possible without damaging the blade

surface.

7.3.6.5 Sharpening knives with coloured or coated blades. Due to the sharpening and edge polishing process

the Buyer agrees that coloured or coated surfaces where the sharpening stones need to touch the blade will

remove the coloured or coated surface or effect.

7.3.6.6 The Company cannot guarantee that every vertical bend running from the spine to the cutting edge

can be corrected. The Buyer authorises the Company to use its discretion and best practice when

sharpening or attempting to repair a vertically bent blade and releases the Company from liability for costs

arising from the attempted repair.

7.4 Blade Logo.

In some rare instances due to the construction or size of a knife blade, the logo or branding can be affected or

removed totally or partially in order to administer an edge or bevel. The Buyer agrees to this necessity. The

Buyer can leave direction in comments at checkout to override this clause.

7.5 Our advertised procedures of service form part of our Terms and Conditions and are agreed by the Buyer

at the point of sale.

8. Buyer’s Obligations

8.1 The Buyer is responsible for shipping knives to the Company upon receipt of the empty knife box.

The Buyer must follow the enclosed packing instructions as they form part of our Terms and Conditions.

Only one knife should be placed inside each protective sleeve.

Handles should protrude from the sleeve and the adhesive circles should be pressed down firmly onto the

blades to adhere to the inserted knife blade.

The Company use white adhesive tape to prove compliance upon receipt of knives. If knives are lost in transit

due to incorrect packaging, the Buyer releases the Company from any damages or losses incurred and

shipping protection is voided.

If including small knives such as pocket knives or paring knives, knives should be fully inserted and adhered

to the adhesive circles inside the sleeve and the sleeve taped up shut so that the knife cannot fall out of the

sleeve in transit.

Knives should be placed inside the knife box and the box should be closed with both end ears inside the outer

case of the box.

The adhesive pull of strip on the reverse side flap should be sealed and the box should be placed inside the

provided plastic mail bag.

The return label should be affixed to the mail bag using tape. Not glue.

The Buyer releases the Company from any loss or damage arising from non-compliance of following the

packaging instructions in section 8.1 of this agreement.

The Buyer must inform the Company no later than 21 days from the shipping of their knives to the Company if

they do not receive a return confirmation from the Company.If knives are deemed lost by the courier in the

interim period, no compensation can be paid.

8.1.2

Comments at checkout.

In order for the Company to take direction to deviate from their Terms and Conditions and 360 care plan, the

Buyer must leave comments pertaining to their order at checkout only.

8.2 The Buyer must notify the Company of any change to their contact details or delivery address before

sending knives to the Company. The Company is not liable for loss arising from the Buyer’s failure to do so.

8.3 Products and services are not transferable from the Buyer to any third party with the sole exception of Gift

Card product and services. With specific relation to Gift card purchases the Buyer, not the recipient, has

entered into an agreement with the Company and shall liaise with the Company with regards to shipping to

Blade & Butler - Terms and Conditions Page 7the recipient.

8.4 It is the Buyer's responsibility to keep the Company informed of any delay or postponement of their

shipping of knives to the Company.

8.5 It is the Buyer's responsibility to follow the tracking of their knives using the tracking number on their

return label. Any queries should be notified as soon as possible to the Company in order to aid speedy

resolution.

8.6 It is the Buyer's responsibility to ensure that they are able to proceed with the service and that all courier

drop-off locations are accessible to the Buyer. Links to the courier websites are found on our Shipping page.

8.6.2 The Buyer must pay for a new box and sleeves in the event that the Buyer loses the initial knife box. The

cost of a replacement box and sleeves plus postage and packaging is £10.

8.6.3 The dedicated-letterbox requirements and allocation of delivery risk in clause 5.2.4.1 apply.

9. Termination, Cancellation and Returns

9.1 The Company’s service is a service agreement which starts immediately the knife box is shipped to the

Buyer.

The Buyer accepts that the service commences with the immediate shipping of the knife box within the

statutory 14-day cooling off period and a cancellation charge of £15 will be deducted from refund in the event

that the Buyer chooses to cancel once the initial knife box has shipped.

All packaging and shipping costs form part of this service agreement.

This does not affect your statutory rights and Consumer Contracts Act 2020 compliant.

If the Buyer chooses to cancel after the knife box has shipped the Buyer agrees that a fee of £15.00 will be

deducted from refunded monies to cover costs incurred by the Company ( protective bespoke packaging and

prepaid shipping labels ) in the process of administering the service to the Buyer.

If the Buyer chooses to cancel and their order contained a tangible good such as a knife or sharpening steel

then the cost of the goods will be held back from the refund once admin costs have been deducted. The cost

of the goods will be refunded once the Buyer returns the goods in the original condition, at their own expense

using a trackable shipping method.

9.2 The Company’s contractual obligations to the Buyer cease 24 hours after receipt of returned knives if the

Buyer does not contact the Company via email, regardless of any issues relating to the Company or its

courier partners.

9.3 The Buyer has right to cancel if the Company fails to ship a knife box within the 14-day period or if the

Company ceases to carry on its business or substantially the whole of its business. This clause is void if the

Company are closed for holiday and have advertised so.

9.4 Should the Buyer raise an issue regarding their order, they must contact the Company within 24 hours of

receipt via email quoting their order number. The Buyer must provide images or video of their serviced

knives within 72 hours of raising an issue in order for the Company to provide resolution. If these time lines

are not met the Company are released from any issue relating to the order.

9.5 If the Buyer raises an issue concerning damage or markings, the Buyer must provide photographs of the

knives taken before service. Failure to do so releases the Company from the claim.

9.6 If the Company agrees to resolve an issue then the Buyer must allow the Company to proceed with

re-servicing. If the Buyer refuses then the Buyer agrees to receive a refund of the servicing cost of the

article.

Blade & Butler - Terms and Conditions Page 810. Force Majeure

The Company shall not be liable for any delay or failure to perform any of its obligations under this Agreement

if the delay or failure results from events or circumstances beyond its direct control, including but not limited

to acts of weather, strikes, lock outs, accidents, war, fire, terrorism, industrial disputes, epidemics or

pandemics, in this event the Company shall be entitled to a reasonable extension of an additional 7 days to

fulfill orders.

11. Severability

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of

competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall

continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable

provision eliminated.

12. Liability and Waivers

12.1 The Company is not liable for damage, loss or costs arising from injury caused by sharpened knives. The

Buyer purchases the service at their own risk and acknowledges the inherent dangers of sharp knives.

12.2

Packaging is intended to protect whilst in transit only. Upon delivery risk and liability is transferred to the

Buyer.

It is the Buyer’s responsibility to examine, evaluate and unpack their knives with extreme caution and the

Company is not liable for any injury, damage or loss regardless of reason once knives have been delivered.

12.3 The Buyer releases the Company from any costs or damages arising from breakages to knives that have

underlying existing faults.

12.5 Any promotion or collaboration with affiliates or third parties are subject to these Terms and Conditions

including if our service is complimentary or free of charge.

12.5.1 Any discount code promotions nullify additional offers if used in conjunction.

12.6 The dedicated-letterbox requirements and allocation of delivery risk in clause 5.2.4.1 apply.

12.7 The Company may choose to undertake complimentary orders where only postage and packaging is

charged. For such orders, clauses 4.2 and 4.2.1 do not apply.

12.8 Links from the Company’s Terms and Conditions page do not form part of these Terms and Conditions.

The Buyer must contact the Company before ordering if they have questions about information contained in

a linked page.

13. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the purchase contract. No

additional written or verbal amendments are deemed contractually binding and are aspirational only.

14. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of the

England,Wales,Scotland and Northern Ireland and the parties hereby submit to the exclusive jurisdiction of

the UK courts.

15. Company’s Obligations

15.1 The Company does not guarantee how long sharpness will last because continued knife use involves

many variables outside the Company’s control.

15.2 The Company’s Tomato Test

Blade & Butler - Terms and Conditions Page 9As degree of sharpness can be subjective, in order to establish a mutually quantifiable standard, knives need

to pass our Tomato Test prior to shipping back to the Buyer.

Sharpened knives are tested and quality controlled on beef tomatoes prior to return.

If a sharpened knife can slice a tomato cleanly without excess force using a slicing motion from handle to tip

of blade then it is deemed to have passed our QC test and is certified as sharp.

Please note : knives slice and do NOT "guillotine chop" to pass our test.

No knife leaves our workshop without passing this test.

More info here - https\://bladeandbutler.co.uk/knife-care-resource/f/tomato-test---our-sharpness-guarantee

Meat cleavers are quality controlled on toothpicks. They must cut cleanly without crushing.

Scissors are quality controlled on 500 micron weighted card.

IF THE BUYER DISPUTES SHARPNESS ON RECIPT OF RETURNED KNIVES THE BUYER MUST EMAIL THE

COMPANY A VIDEO FILE OF AN ATTEMPT AT CUTTING A TOMATO WITHIN 24 HOURS OF RECEIPT.

15.2.2 In some very rare instances a knife cannot be sharpened due to its quality or condition. In this

extremely rare event the knife will be returned unsharpened and a refund given on the individual knife.

15.3 The Company aims to sharpen knives within one working day, but this cannot always be achieved

because of circumstances outside its control. Turnaround times stated on the website or in advertising are

targets only and are not contractually binding. Weekends and bank holidays are excluded. Courier transit

time with DPD or EVRi/Hermes is additional.

15.4 Business days are Monday to Friday excluding Bank Holidays.

16. 360° Care Plan

16.1 The Buyer agrees to the Company using its core principles laid out in section 16 on the sharpening of

their knives if the Buyer has not left specific instructions attached to their order in the comments section of

their cart.

16.2

The Buyer agrees to the following sharpening procedure administered by the Company.

The Company will administer a 1 mm to 12 mm bevel that is deemed best suited for the knife in accordance

with the blade taper thickness and condition of the knife when received.

Bevels and sharpening procedure can vary from knife type, model and blade condition.

Single-bevel knives are-sharpened on one side only and double-bevelled knives ( V-profile ) are-sharpened

equally on both sides.

The Company polishes the sharpened edge with 2500-5000 grit polishers.

This gives a brushed satin sheen effect along the cutting edge ranging from 4 mm to 25 mm wide depending

on blade surface condition. This sheen can cover a Damascus pattern where the polishing wheel comes into

contact with the blade and also brighten the dark patina of a carbon steel knife. This sheen fades over time

and is an unavoidable consequence of reconditioning the cutting edge. The Buyer agrees to these superficial

aesthetic changes.

The Company finishes by hand on diamond sharpening steels. This can from time to time produce faint

scratch marks on the blade along the cutting edge and is normal for a steeled knife.

16.3 Rust removal and damage correction are performed at the discretion of the Company. Rust removal will

involve the buffing of the blade to a brushed satin finish. There may be a reduction in the visibility of the

brand logo.

Bends to the blade will be corrected to best angle possible however occasionally this will not be possible due

to the possibility of blade snaps.

16.4 Bolster realignment and reprofiling will be carried out by the Company using discretion where needed to

provide a straight cutting edge. Some knives with bolsters may not need to be reprofiled such as boning

Blade & Butler - Terms and Conditions Page 10and filleting knives. The Company will use discretion to decide depending on design and construction of

knife. On knives where a curved edge meets a bolster the sharpening process may create an obtuse angle

where the finished edge meets the curved bolster. Where the taper of a blade thickens as it nears a bolster

may result in an increase in bevel size at this location.

The Company is indemnified against perforations to knives with hollow bolsters.

16.5 The Company will sharpen every bread knife and guarantee sharpness. The Company will re-serrate at

the Buyer’s explicit request.

Damage to a serrated edge cannot always be removed. The Company will judge each knife on an individual

basis and perform best practice.If the Buyer requires damage removed from serrated knives the Buyer is

advised to first contact the Company to seek clarification on the repair.

16.6 The Company sharpens micro-serrations on knives and scissors but does not offer a micro re-serration

service. Sharpening micro-serrations creates a sharp edge but reduces the size of the micro-serrations by

no more than 2 mm.

The Company does not re-serrate micro-serrations. Micro serrations are-serrations with an individual width of

less than 5 mm.

16.7 The sharpening process is reductive. The Buyer agrees to allow the Company to use its best discretion in

sharpening their items and releases the Company from any claims or damages relating to the sharpening of

their items unless specific instructions have been provided to the Company in their order.

The Buyer agrees that the reconditioning of their items by the Company can sometimes result in a finish or

edge contour that looks different to the original edge due to the item being reconditioned at the Company's

discretion. There is an agreed -2 mm tolerance from original profile or tip / heel.

16.8 The sharpening of etched or engraved items will be performed with the utmost care however from time

to time depending on the repair or service needed, etchings or engravings may be removed or polished

over to a certain extent.

16.9 Serrated knives. The Company sharpens articles using industry best practice to hand sharpen serrated

knives on the reverse side of the serrations only. This will result in a small reduction of the serrations,

typically half of one millimetre (0.5 mm). The Buyer gives discretion to the Company regarding best

practice. The Company WILL NEVER remove serrations without the prior direction of the Buyer. The

Company cannot guarantee the removal of damage to a serrated edge. Best practice will be adopted on an

individual basis. The Buyer agrees to this.

The Company will fully re-serrate a bread knife only if the Buyer requests this in the checkout comments

using the word “re-serration”. Because each re-serration is performed freehand, the Buyer releases the

Company from liability for the appearance of the serrated edge; the Company cannot guarantee an exact

reproduction of the original serrations. Every re-serrated knife must pass the Company’s sharpness test

before dispatch.

16.10 Blade reprofiling.

The sharpening and repair procedure is reductive and involves removing blade material.

In order to remove damage or correct misaligned or concave blade profiles a new profile will be created. This

can vary slightly from the original profile due to unique properties of the knife such as blade thickness or

taper. The Company will recondition the profile to within a 2 mm tolerance of the original profile and use best

practice in line with our 360 care plan approach to ensure the profile is perfectly suitable to the intended use

of the knife and its application. The Company does not administer full bevel sharpening profiles. If these are

requested a Scandi or wide bevel profile will be administered. The Buyer agrees to this.