HOLIDAY CLOSURE 1ST-12TH AUG. ALL NEW ORDERS RECEIVED AFTER THE 1ST SHIP OUT AUG 12TH
For valuable knives we recommend our senior trusted partner DPD.
For £19.99 you receive next working day delivery of your knives both ways!
Fully insured up to £200 each time. ( Remember that initial empty knife box ships Hermes )
For extra valuable knives we have DPD 1000 insured both ways up to £1000 for £25.99.
Next working day delivery means the shipment takes 24 hours to reach you from when DPD collect the package from us or from the DPD parcelshop when incoming to us.
Ensure you drop your knife box at your local parcel shop as early as possible in the morning as drivers will usually collect from parcel shops from midday onwards. If you miss your driver collection then your knives will be collected the following working day. This will delay estimated delivery times.
DPD deliver to UK mainland and Isle of Wight only. Mainland UK is all areas excluding N.I, Scottish Highlands and all islands except Isle of Wight.
DPD do not ship to excluded areas. DPD is not available in NI.
DPD will keep you informed by email or text message regarding your delivery window.
You have total control over your delivery and can amend at any time.
Two attempts will be made to deliver. If your shipment is then returned to us an additional shipping charge will need to be paid.
You can find your nearest DPD parcel shop here - DPD STORE LOCATOR
If you want an economy shipping option, our slightly slower tracked service is with EVRi / Hermes.
EVRi / Hermes ship to all areas except extreme northerly Highlands, Shetland,Channel Islands,Isle of Wight and Scillies.
EVRi / Hermes is free on all orders of 7 knives and over ,otherwise it's just a snip at £6.99 for three way shipping of your knife box.
All packages are insured up to a maximum of £20 for both journeys and are fully tracked.
We recommend EVRi / Hermes for low value knives or knives with no material worth.
If you ship high value knives with EVRi / Hermes you do so at your own risk above the £20 compensation cut off.
EVRi / Hermes return labels are valid for 28 days from when you place your order.
We recommend you purchase a new label from our Shop page at £3.99 if your return label has expired as EVRi / Hermes will still accept expired return labels but it will lead to delays in your shipment reaching us as your return will need to be re labelled manually. In the highly unlikely event that an expired label shipment is then subsequently lost there is no compensation given.
For this service each shipment takes on average 2-5 working days each way.
You will receive a shipping confirmation with a tracking reference when your knives return so that you can track their progress back to you.
You can find your nearest EVRi / Hermes drop shop here https://www.myhermes.co.uk/parcelshop-finder.html
Make sure that blade heals do not protrude from the end of their protective sleeves. Do not cover the handles.
The handles must protrude from the sheaf and the knife blade must be orientated correctly so that the adhesive port holes stick to the blade and resemble the green ticked image to the right.
Press down firmly on the adhesive port holes to secure knives for transit. If you don't press down firmly the knives may come loose in transit and can be damaged, lost or cause injury. Smaller knives such as paring knives should be placed completely inside a sheaf, attached to an adhesive port hole then the sheaf should be sealed shut with tape.
Your knife box
Your knife box measures 35mm deep and 157mm wide and is designed to fit through 99% of all letter boxes.
If your letter box is smaller than these dimensions then please be aware that your empty knife box may be left in a safe place or with a neighbour if you are not at home.
You can amend and change DPD delivery times to suit at your convenience.
Re delivery can only be rescheduled with EVRi / Hermes once they have failed to deliver on the first occasion.
Packing up your knife box
Packing up your knife box
If you are packing more than five knives you should top and tail them to make them fit easily inside the box.
Your knife box is designed to carry up to 10 knives and fit easily through 99.9% of letter boxes.
Tear off the adhesive strip and close the box up ensuring box ears go inside box ends (see image above).
Place the box inside the plastic mailing bag, tape it up and a fix your shipping label. The packing instructions on this page form part of our T&C's so it is imperative that they are followed to ensure safe transit.
Once you get your knives back
Once you get your knives back be sure to remove and inspect within 24 hours.
Be very careful when extracting your knives from their sleeves as you are now responsible for your knives.
Do not force the knives out of their sleeves as this could lead to injury. Instead cut them free with scissors or carefully jig them until the adhesive circles release the blade.
Run your knife under warm soapy water and hand dry to remove any tape adhesive attached from the sleeves.
You'll find lots of information on our Knife Care Resource page in the footer of our website to help with maintaining your knives.