How Our Knife Sharpening by Post Service Works

Yes. Absolutely and at no extra cost.

As for damage, we can say with total confidence that we are able to repair any damage that the cutting edge of your knife blade might have.

Broken tips. Chunks missing. Nicks and dents...

We even re serrate worn out bread knives.

Over the decades we've seen it all and we repair at no extra cost to you.

How about that?

We do not however weld fractures that originate from the spine of the knife or bolster or repair handles.

Every order is backed by our 360° care plan and Tomato test quality control as standard.

Please visit our KNIFE REPAIR page for more info on this service.

No we do not repair handles or rivets in handles. 

If you have bespoke handmade or forged knives we'd recommend you get in touch with a UK based artisan knife maker or carpenter who may be able to help.

If you have standard brand knives such as Wushof or Henkels, the cost of replacing handles will exceed the cost of buying a new knife.

Yes. 100%.

How sharp is 'sharp'?

We can guarantee that your knife will be returned to you sharp  having passed our Tomato Test prior to being returned to you.

You'll have 24 hrs upon receipt to check them, perform your own Tomato Test to concur the standard has been met or revert with any issues. This is the standard that we sharpen to.

We test every knife by hand on tomatoes before they leave us ( we get through a lot of tomato soup! )

Our quality control tests are recorded and kept on file for 6 weeks to ensure 100% compliance.

Your knives will simply not be returned to you if they have not passed this test.

You'll find more info here about our Tomato Test and our sharpness standard.

Every order is backed by our 360° care plan  which our commitment to you.

We cannot for obvious reasons guarantee longevity of sharpness. 

Once you get your knives back and the initial 24 hour window has elapsed , it will be down to the end user to keep them sharp longer term.

You can visit our knife knowledge page for more info on how to keep and maintain your knives in the best possible condition.

Our 3 knife package is our minimum order requirement.

Unfortunately we do not sharpen less than 3 knives.

We also have 4, 5 knife, 7 knife,10  knife and 

15 knife packages. 

Our 15 knife package also includes a free 12" diamond sharpening steel and 8"chef knife.

We also offer gift cards, an 8"chef knife to use whilst your knives are away and diamond honing steels.

Prices reduce per knife the more knives you sharpen - because we're nice like that!

Blade & Butler. The UK's favourite local knife sharpening service.

We're only a click away!

Simply add the package or packages of your choice to your basket.

Select a courier service and the price will automatically display.

We use two couriers to ship our orders.

DPD and EVRi .

With DPD we have two insurance levels of £350 and £1000. We recommend DPD for valuable knives.

Evri's insurance is capped at £20 as this economy service is intended for knives of low or no intrinsic value.

You'll find all the info you need to decide which one is best for your order and specific requirements on the Shipping page of our website which is dedicated to the shipping and packaging process.

No. 

You can send your knives when convenient, provided your return label is still valid.

DPD return labels are valid for six months from your order date. Evri return labels are valid for 28 days from your order date.

Your original return label is included. A replacement Evri label costs £4.50 only if the original expires before you use it.

See “Return-label validity” on our Shipping page for details.

Unfortunately the quantity of our packages are fixed. You can either choose to reduce your amounts to fit the desired package, add an item from a friend, neighbour or family member to make up your desired quantity or add multiple packages together to fulfil larger amounts.

Have 8 knives to sharpen? Not a  problem. Simply add a 5 and a 3 knife package to your order to make 8 knives in total.

Yes, but you’ll have to ship them back to us all together using the return label provided. 

The knife packages cannot be split and returned at different times as there is only one return label issued per order. 

Unfortunately not. Each order has its own return labels for the 3 way journey. Splitting your order would require multiples of extra P&P charges and is not possible. All knives need to be shipped to us in one go.

We cover the following areas -

Mainland UK * with Evri / DPD Local.

Isle of Wight with EVRI only.

Scottish Highlands & Islands ( Bute, Arran, Islay, Mull etc ) with Evri .

Please note DPD Local do not ship to Scottish Highlands or Island postcodes -

FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50 Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3.

Please contact us for a bespoke quote to excluded postcodes.

* Mainland UK excludes Scottish Highlands , all islands and NI.

Yes you can. However if your Gift card recipient's address differs from yours, please add their address in the comments at Checkout or email us after you order quoting your order number.

Your empty knife box is dispatched on the next working day after ordering and takes an estimated 2–5 working days to arrive by Evri. You keep your knives during this stage.

Once you send your knives, allow approximately one working day each way with DPD, or 2–5 working days each way with Evri, from courier collection. 

We aim to sharpen them within one working day of receipt and dispatch them the following working day.

The full process includes box delivery, the time you take to send your knives, workshop processing and both knife journeys. 

Visit our Shipping page for the stage-by-stage timing guide and delivery conditions.

There are diagrams on our Home page and Shipping page which illustrate estimated time frames. 

Unfortunately we cannot guarantee our service by a certain date or occasion and no refunds can be given if dates are missed once your initial knife box ships out to you.

There are diagrams on our Home page and Shipping page which outline the average shipping and turn around times. 

These are 99.9% accurate but as deliveries are outside of our control we cannot guarantee them. DPD next working day is our fastest service if speed is of the essence.

As you are free to ship us your knives whenever it is convenient for you ( remember DPD labels have a 6 month life span! ) we won't know exactly when you choose to ship us your knives. Please visit our website prior to shipping us your knives if you are shipping around holiday times such as Christmas, Easter or July/August. From time to time we close our workshops for brief periods but we always banner our website with closure dates informing of this. We can still receive in your knives but there may be a slight delay in servicing them.

Yes indeed. 

We have negotiated accounts on special terms to ship knives with DPD and Evri.

We have 3 levels of insurance depending on the value of your knives.

With DPD you can insure up to £1000 or £.350.

Evri insures up to £20 and is our economy option for low value knives . You can choose your level of cover at checkout dependent on the value of your knives.

When ordering on a mobile device couriers appear in a carousel. Please spin to choose your shipping option. On a desktop couriers present as a list at checkout.

Yes indeed. 

You can visit the  Shipping page of our website and scroll down to 'Upgrades' where you can purchase new labels for our other shipping options.

Yes, of course. We're London based in SE22.

If you'd like to visit our workshops to drop off your knives, simply place your order on line first.

At Checkout select ' Local Customer Drop Off London ' then pop us an email to arrange your visit. You must take images of your knives prior and retain them until service is fulfilled.

You may wait whilst they are sharpened or return later to pick up.

We sharpen absolutely any knife that is made of steel. Every brand without exception. 

From Robert Welch, Ikea and Sabatier to Global, Wusthof, Henckels and everything in between.

Damascus steel, hand made knives, serrated bread knives, hunting knives, pen knives, fluted edge, single bevel, carbon steel, cleavers, paper/card/household scissors and much more are all accommodated. 

You can find out more about what we sharpen and what we cannot sharpen on our What we sharpen page.

Yes absolutely. 

We are the only re sharpening company in the UK that offer a full bread knife re serration  at no extra cost to you at all. 

We do not however, re serrate micro serrations. A micro serration is a serration that is narrower than 5mm between  serrated tooth points. However we can conventionally sharpen a micro serrated knife. See here.

We advise you to click on the below links for more info on this service.

You can read more about this on our bread knife page and here at knife knowledge.

Yes we do. 

We sharpen household scissors used for paper and card. 

The cost of sharpening a pair of scissors is the same as one knife.

However, we do not sharpen pinking scissors, tailor scissors, hair dressing scissors, pet grooming scissors or scissors that do  not open more than 60°.

Occasionally we get asked this. The answer is yes. However most knives are symmetrical in profile and so can be used by left and right handed users equally without hinderance.

The only knife that is left hand specific is a single bevel or one sided chisel angle blade. We can also sharpen these too.

Not a problem.When you place your order, simply add an 8" slime line chef knife  to your cart and we’ll ship you the knife/knives in the initial empty knife box. 

They're yours to keep and  excellent value. 

We have been expertly re sharpening knives since 1905. 

Over a century of heritage has provided us with a wealth of expertise ensuring the very best possible outcome in restoring your knives. 

You can read more about our heritage here.

You can read more about our free 360° care plan here which outlines the core principles of our approach to sharpening each and every knife.

You can also view our work on our Youtube channel here.

You can also view images of knives from our workshop at our instagram account here.

Read our hundreds of customer reviews on Trustpilot and see examples of our sharpening and repairs on Instagram and YouTube.

We love what we do and we pour that love and care into revitalising your treasured possessions.

Customers can leave comments at Checkout to provide specific instructions if they’d like their knives sharpened in ways that fall outside of our T&C’s or 360 care plan.

Please note that if you choose to pay via Apple Pay there is no option to leave a comment so please email us quoting your order number and request immediately after ordering.

Please note that any previous correspondence or query via email or phone cannot be addressed unless requests regarding  your order are left at checkout. 

This is the only way to guarantee requests are attached to an order.

We can only fulfil requests if it is an instruction that is possible to administer. The limits of our service are laid out in our T&C’s.

Unfortunately not. To sharpen a knife correctly means achieving the correct angle at the cutting edge. This requires the correct amount of steel removal. Once this is achieved, then steel removal stops. We will only remove the absolute minimum required to achieve a perfect edge.

To only 'lightly' sharpen will mean that the correct amount of steel has not been removed from the cutting edge and your knives will not be sharpened correctly and will underperform. This wastes your money and also your knife edge. We recommend that you hold off sending us your knives until they are truly blunt.

Yes we do.

You can find more info on this at our dedicated page here.

If you have received no response from us immediately after placing your order please check your Spam. 

If there is still no Order Confirmation Email in your Spam box then please email us. 

Please ensure that you have entered the correct email address with your order as all correspondence and notifications will be sent to the email address provided.

Please also ensure your spam filters accept our emails sent from noreply@mysimplestore.com

Please provide us with a mobile number at Checkout as this will only be used by our Couriers to update you on the progress of your delivery.

The very nature of the processes  performed in a sharpening and repair service reduces blade material. 

It’s a reductive process.

On the opposite end of the spectrum, repairing damaged vehicles for example, is an additive process as dents are filled and then resprayed.

Because removed blade material cannot be replaced we work to exacting procedures regarding repairs which can be found on our ‘Knife Repair’ page and specific techniques regarding sharpening can be found on our ‘How it Works’ page.

Blade & Butler being a sharpening and repair service are primarily concerned with sharpness and functionality over aesthetics. It is important to recognise that we are not knife restorers. We do not restore a knife like you would a museum piece.

Many re sharpening companies state knives will be returned ‘like new’. 

This is not technically possible and an important fact to acknowledge.

Knives no matter how expertly reconditioned they are, will always differ ever so slightly from an "as new" model.

Our service saves you money buying new, whilst returning repaired and reconditioned knives with minimal blade material removed, re contoured, repaired, re serrated and polished .

There are many before and after examples across our website and socials which can help give insight into the quality of our work and what can be expected.

We respect your knives and always perform our service to achieve best possible outcomes applying our century’s worth of knowledge and experience underpinned by our 360 care plan for each sharpen.

Because our artisans work by hand and not at a microscopic / magnified level, any aesthetic aspect in appearance of the finished cutting edge ( grain within the secondary bevel etc .. )  will not be visible from an image taken by a camera from 50 cm distance from the blade. This is the average distance from work surface to eye level.

All sharpening and repairs are within an agreed and accepted -2mm tolerance of original bevels, contours, profiles, edges and bolsters - if no repairs or alterations are needed in the service. If chip removal, thinning  or tip repairs are needed please see our 'Knife repair' page for advice on tolerances.

Yes absolutely.

If we have not yet shipped your order we can cancel and refund in full.
If we have already shipped you the box with labels and packaging we will refund minus £15.00 to cover the  costs in fulfilling your order service request.